Sparkling Hill Resort Spa — Spa in Vernon

Reviews of Sparkling Hill Resort Spa

• Aidan

  Added 2016.08.17

  Short: go here if you enjoy a water park atmosphere as opposed to a serene relaxing getaway. Would suggest you go to a more exclusive resort to find true rest.
• Joshua

  Added 2016.06.01

  This Christmas I got my parents a one night stay, which I asked the management to keep a secret as my parents visit the resort frequently. After sending my parents an email about it, I phoned and asked then again to leave a message in the file that this is a surprise and not to contact my parents about it. They apologized and assured me that they would take care of everything. But a week later they sent my dad an email with the receipt for the night that I booked so the surprise was ruined. The manager repeatedly apologized and assured me that they would do something special for my parents when they arrive and pay special attention to an early check in. Well...not only that they didn't do a thing for them, my parents waited in the hallway for an hour past the regular check in time...
• Brandon

  Added 2015.09.25

  When my parents asked for a late check out since they had to wait an hour in the hallway past the regular check in time, the front desk person said that the best they can do is 30 minutes extra.
• Jose

  Added 2015.04.24

  The room was dirty and the staff once again apologized but said that basically it is what it is. Completely unacceptable, especially considering the price.
• Emily

  Added 2014.12.20

  They have apologized and promised things on multiple occasions and never kept their word once.
• Isaac

  Added 2014.09.07

  Excellent and professional staff all around! The buffet breakfast is really impressive, excellent wine list, and dinner was great. The saunas and baths are really the big thing and did not disappoint. There isn't a bar in the spa/pool area though, and we Haskins of expected that wine by the pool would be available. No such luck, oh well. The rooms are a bit weird for non-couples (glass shower and bath in the main area), but manageable and beautiful!
• Samuel

  Added 2013.12.21

  -Kristina R.
• Seth

  Added 2013.11.04

  Fabulous, absolutely fabulous! Beautiful clean resort. Gorgeous rooms. Restaurant is excellent. So much to do to pamper yourself and your partner. Super friendly staff. You will love it!
• Dylan

  Added 2013.10.12

  I am sad to say that Sparkling Hill was one of my favourite places but it drastically went down hill.
• Jackson

  Added 2013.08.07

  Is the kind of place that looks nice in pictures, but the execution is poor. The facilities are really nice but the budget clientele spoil the experience. Do not come in here if you want to relax, you will find saunas crowded with loud brutish north American tourists taking selfies. What is the point in having spa etiquette if no one enforces it? All in all a disappointing experience as I was really looking forward to my stay.
• Seth

  Added 2013.06.05

  The hotel is amazing and the spa is amazing. Breakfast is even great too. What really needs improving here is the dinner service. This place is 110% worth going to, just find alternative plans for dinner if you're expecting a similar experience to the rest of the hotel. We loved it we will be back definitely, but that Dinner Show left a bit to be desired. This was my second visit with similar sentiments.
• Steven

  Added 2013.04.09

  It is safe to say that none of us will be returning. For the price, I would suggest taking your money and going somewhere where you will get your moneys worth.